Change management techniques can help ensure successful adoption of the new or revised activity or technology. This could entail streamlining activities, reskilling workers or adding new technology such as robotic process automation ( RPA) this step should also include analyzing and testing the proposed solution to ensure it does not have unintended negative consequences. This helps to determine a strategy for how best to improve or eliminate problem areas. This step includes identifying bottlenecks, inefficiencies, redundancies and other pain points within the workflow by using visualization tools as well as input from stakeholders. This is typically done through business process mapping or other visualization of the steps, activities and workflows within the process.
The purpose of business process improvement This process, also known as functional process improvement, is part of the broader management discipline of business process management. Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements.īPI works by identifying the operations, employee skills or enabling technologies that could be improved or added to encourage smoother procedures, more efficient workflow and overall business growth.